Privacy Policy

For this interim version, the German legal text is authoritative. English translations are not legally final yet.

When you call our concierge number, your call is answered by an AI-based voice assistant that we operate through our processor IONOS SE. The assistant uses speech recognition, natural language processing and speech synthesis to understand and respond to your request, to arrange appointments and, where necessary, to forward your enquiry to us. The legal basis is Art. 6(1)(b) GDPR (steps taken prior to entering into a contract) and Art. 6(1)(f) GDPR (our legitimate interest in efficient, continuously reachable customer communication).

We process the content of your call, technical connection data (date, time and duration of the call as well as the transmitted phone number) and the personal data you provide voluntarily during the call (e.g. name and contact details). Depending on the configuration, the call may be transcribed or recorded in order to handle your request.

As part of the processing, personal data may be transferred to service providers in the USA. Where these providers are certified under the EU-U.S. Data Privacy Framework, the transfer is based on the European Commission's adequacy decision (Art. 45 GDPR). Otherwise it is based on the European Commission's Standard Contractual Clauses (Art. 46(2)(c) GDPR) together with supplementary protective measures.

Your data is stored only for as long as necessary for the stated purposes and is then deleted or anonymised. The structured summary of the call is generally deleted after 30 days.

At the start of the call you are informed that your call is answered by an AI-based voice assistant and may be recorded. You can end the connection at any time to avoid further processing.

When you visit our website via a referral link from one of our partners or creators (e.g. via the ?ref=CODE URL parameter or when visiting a creator profile page such as /creator/handle), we set an attribution cookie nomadpc_ref in your browser with your consent. The cookie is valid for 60 days and contains solely the non-personal partner code (alphanumeric string, maximum 64 characters). It is set as httpOnly, cannot be read by JavaScript, and is only transmitted to our checkout if you place an order from the same browser, so that the referral can be attributed to the partner. You can remove the cookie at any time via your browser settings; clearing browsing data (cookies/storage) also retroactively removes the attribution cookie. Legal basis is your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) of the German Telecommunication-Digital-Services Data Protection Act (TTDSG). The information stored in the cookie is not linked to profiles, personal data, or IP addresses, except where you subsequently place an order, in which case the partner code becomes part of the order metadata for internal partner accounting. Declining partner tracking has no effect on your ability to purchase — the checkout works independently of the referral.

Last updated: 4/24/2026